Help and feedback

How can we help?

Get help with timers, profiles, presets, notifications, purchases, or privacy controls.

Email support

Send a question or report a problem to support@ticktod.app.

Feedback and roadmap

See what we’re working on, request a feature, and vote on ideas.

Using visual timers

Learn how to introduce a timer calmly and choose a realistic duration.

Privacy controls

Understand local data, optional analytics, permissions, and deletion controls.

Start with quick answers

The TickTod FAQ covers visual timers, routine setup, sensory preferences, privacy, and the free browser tools. For hands-on testing, you can also open the free timer and stopwatch tools without creating an account.

Most common troubleshooting steps

Close and reopen the app, then launch a small one-minute preset to confirm timers still play.
Check for the latest update in the App Store, and confirm notifications are allowed in iOS settings.
If presets feel wrong, clear recent app cache data (Settings ▸ General ▸ iPhone Storage), then reopen the app.
Confirm the correct profile is selected before testing a routine.

Purchase and restore help

Open TickTod Settings to restore purchases or manage the subscription through RevenueCat Customer Center and the App Store. Purchases belong to the App Store account used to make them.

Troubleshooting details that speed response

For the fastest support response, include app version, iOS/iPadOS version, exact device model, timestamp of the issue, and a short sequence of what you expected vs what happened. If relevant, include whether notifications and camera access are enabled for the app. Omit a child's full name, photos, or other sensitive personal information.

Support path

If you need human help, use the email link above and mention the preset name, timer duration, and whether a visual or sound style changed right before the issue started. If you need one-click setup guidance, open the article list on this page again and review the troubleshooting section first.